Please Browse our FAQS below
Q: What services and facilities are included in the rate?A:
We include everything to make your stay as comfortable as possible. All our serviced apartments are fully furnished with high speed broadband, a DVD Player, Flat Screen TV with Freeview, a fully equipped kitchen (incl all cooking utensils, crockery and cutlery) and a washing machine. Fresh towels and linen are provided and refreshed weekly as part of our maid service. Our Guest Relations team is also on call 24/7 to assist with any problems which may arise whether they be a faulty washing machine or a medical emergency.
Q: How often are the rooms serviced?A:
All our accommodation has a weekly maid service. This keeps your apartment looking the way it did when you first arrived and includes a linen and towel change once a week.
Q: How do I get access to my apartment and will I be met on arrival?A:
We can offer a meet and greet service, where a member of our Guest Services team will meet you at the apartment to give you the keys and show you how everything works. Or in some locations, if you prefer, we can operate a self-check-in system. We will confirm this at the time of booking.
Q: How do I pay and when do I pay?A:
Payment is required prior to commencing your stay. For further information on payment and cancellation policies please refer to our terms and conditions page.
Q: How much notice do I need to provide if I wish to cancel?A:
We require a 14 days notice period for you to cancel and receive a full refund of any monies paid. If you cancel within the 14 day period we have a sliding scale depending on the amount of notice you provide. We will always try and work with you in the event you have to cancel, however as our apartments tend to be booked well in advance it is often not possible for us to re-let your apartment which makes our cancellation policy necessary.
Q: How many people can stay in one of your apartments?A:
At the time of booking we will need the names of each of the people staying in the apartments. The total number of people is limited to the number of beds in the apartment, for example a studio or one bedroom apartment can only be booked for 2 people. If you have children staying with you we can provide extra bedding if available. Please contact us for further information.
Q: What discounts do you give for longer stays?A:
We have solutions for long stays and for those requiring interim housing or companies requiring corporate apartments for an extended period of time, please contact us.
Q: What time is check in / check out?A:
Check-in is from 3 pm on your day of arrival and we ask that on the day of departure that guests check out by 10 am.
Q: I am working in London on a contract basis, what type of apartment can you offer me?A:
We specialise in offering accommodation for people working in London on a contract basis. Our corporate apartments are in great locations and offer much greater freedom and flexibility than staying long term in a hotel. Our studio, 1 bedroom and 2 bedroom apartments can be ideal depending on your specific accommodation requirements. To view our properties in London, click here.
Q: I need short term interim housing in London, can you help?A:
Interim housing is now in high demand due to house moves, renovations and relocation. We have tailored packages to suit those looking for interim housing in London and we would be happy to talk over your requirements and reach a solution with you. Contact us now to see how we could help you.
Q: How can I find out more?A:
For more information please feel free to contact us by e-mail or telephone and we will be happy to assist. Many of our guests are staying in serviced apartments for the first time and our staff are more than happy to help with any specific queries or requests. We are available to take your call from Monday to Friday 8:45am to 6pm on 0330 0240 101.
Q: What is corporate accommodation?A:
Corporate accommodation is a term used to describe temporary housing (e.g. an apartment) chosen and furnished specifically with the corporate market in mind and used only by employees of companies working away from home, generally on a longer term basis.
Q: My family and I are relocating and need assistance, can you help?A:
Yes, we can. We offer relocation services to all our guests. We can provide an impartial settling-in advice service, an accompanied tour of London and assistance in finding a new home. To find out more, please visit our Relocation Services page.