Why Choose Us

Our Customer Journey

What makes Portland Brown different to others is our customer service. We always go the extra mile to ensure every guest has a smooth and enjoyable stay with us. Right from the offset, we promise clear and honest communication with you to fulfil your needs and requirements. 

Portland Brown

1

Your Enquiry Answered Within 1 Hour

Send us an enquiry and we will always aim to respond to you within 1 hour and with at least 3 apartment options

Portland Brown

2

Your Own Dedicated Account Team

Your dedicated account management team will answer all your queries and ensure yours or your employee's stay with us is hassle-free

Portland Brown

3

Clear Communication

From the very first conversation through to the arrival at the apartment every bit of communication is key to understanding your's and your guests needs and ensuring a comfortable, hassle free stay.

Portland Brown

4

Free Airport Transfer

A free taxi transfer from the airport to the apartment is available*

*only available upon request and booking is above minimum threshold

Portland Brown

5

Guest Meet & Greet

You or your employee is welcomed and given a detailed orientation of the fully-furnished apartment and its amenities by a trained Portland Brown arrival co-ordinator.

Portland Brown

6

Local Information

Want to know where the local supermarket is or nearby restaurants? Our welcoming co-ordinator can address any inital questions, and for further assistance our Relocation Services are perfect for those wanting to really embrace life in London.

Portland Brown

7

A Welcome Starter Package

A selection of tea, coffee and snacks, a fresh carton of milk and a mini starter cleaning kit will be in the apartment so you or your employee can relax and rest upon arrival*

*Welcome pack may differ in 'Essential by Portland' and Global Partner Properties

Portland Brown

8

24 Hour Customer Service

Our 24/7 Guest Relations team are always on hand to resolve all queries and ensure yours or your employees' stay with us is comfortable and a true home away from home

Compare Our Brands

We have over 400 high quality serviced apartments across London with additional properties across the UK, USA, Europe and Asia so whether you are looking for a property in Manchester or in Paris, we have something for you.

An apartment offers the space and flexibility that you just can't get with a hotel with a separate living room and a fully equipped kitchen to prepare food.

  Portland Brown Essential Apartments
Price (excle. VAT) From £130 per night From £90 per night
Meet and Greet on Arrival
24/7 Guest Relations
Utility Bills incl.
Starter Cleaning Pack
Welcome Refreshments Box of refreshments & Fresh Milk Basic tea & coffee
Gym Membership Chargeable
Cots, high chairs, kids beds Chargeable
Locations
Kensington
Belgravia
Mayfair
Soho
Covent Garden
Holborn
Bloomsbury
Clerkenwell
Shoreditch
City of London
Canary Wharf

Recent Reviews

4.55 Average / 171 Reviews Reviews