England is currently subject to National Lockdown Rules. Please find more information here.
We are an ISAAP Compliance Assured Provider with 2020 Infection Control status.
We’re still here for you.
We are here, ready to receive your upcoming guests while we continue to ensure those staying with us are well looked after, within Govt. guidelines.
We’ve updated our operating procedures to ensure we’re focused on keeping your guests and our employees safe. We understand that our clients will be looking for re-assurance around the safety of their teams and we’ve implemented the below with this in mind.
We’ve taken care of the essentials, meaning you don’t have to worry. Looking after people is what we do.
Where possible we have up to a '72 hour break’ in between bookings minimising any presence of the virus when housekeeping attends. The apartment is then thoroughly cleaned. Housekeepers are contracted to wear face coverings and gloves and wipe down all surfaces as they exit the property. Gloves are only removed once outside the apt. and disposed of according to regulations.
All keys are sanitised and placed in a sealed bag to be provided to our guests. Self-check-in can be arranged or a meet and greet at the correct social distance. Inside the apt. surface wipes and hand sanitiser are provided along with updated information on supermarket operating hours and locations.
Guests are being advised to travel by taxi to their apartment. Our Reservations Team will arrange this with our taxi provider who is following a stringent Covid-19 prevention process. All taxis are sanitised between journeys and we are providing handwipes for our guests’ use once in the vehicle.
Our Operational Team
When attending apartments. our team are required to wear shoe covers, face coverings and gloves and are always equipped with their own hand sanitiser.
Social Distancing Compulsory
When attending your apartment, our team are required to follow strict social-distancing guidelines at all times.
Risk Assessments Obligatory
We continue to request risk assessments at point of booking, should a guest develop symptoms during transit (post risk assessment) we will support them and arrange a self check-in accordingly.
Click the links below to read our full processes:
Covid-19 - Keeping our guests safe
Covid-19 - Process for employee wellbeing
Covid-19 - Reservations Team process for mitigating risk
Covid-19 Business Continuity & Emergency Response Plan
Covid-19 Risk Assessment