Why Choose Us
Our Customer Journey
What makes Portland Brown different to others is our customer service. We always go the extra mile to ensure every guest has a smooth and enjoyable stay with us. Right from the offset, we promise clear and honest communication with you to fulfil your needs and requirements.
Your Enquiry Answered Within 1 Hour
Send us an enquiry and we will always aim to respond to you within 1 hour and with at least 3 apartment options
Your Own Dedicated Account Team
Your dedicated account management team will answer all your queries and ensure yours or your employee's stay with us is hassle-free
From the very first conversation through to the arrival at the apartment every bit of communication is key to understanding yours and your guest's needs and ensuring a comfortable, hassle free stay.
Free Airport Transfer
A free taxi transfer from the airport to the apartment is available*
*only available upon request and booking is above minimum threshold
Guest Meet & Greet
You or your employee is welcomed and given a detailed orientation of the fully-furnished apartment and its amenities by a trained Portland Brown arrival co-ordinator.
Want to know where the local supermarket is or nearby restaurants? Our welcoming co-ordinator can address any initial questions, and for further assistance our Relocation Services are perfect for those wanting to really embrace life in London.
A Welcome Starter Package
A selection of tea, coffee and snacks, a fresh carton of milk and a mini starter cleaning kit will be in the apartment so you or your employee can relax and rest upon arrival*
*Welcome pack may differ in 'Essential by Portland' and Global Partner Properties
24 Hour Customer Service
Our 24/7 Guest Relations team are always on hand to resolve all queries and ensure yours or your employees' stay with us is comfortable and a true home away from home
Compare Our Brands
We have over 450 high quality serviced apartments across London with additional properties across the UK, USA, Europe and Asia so whether you are looking for a property in Dublin or Dubai, we have something for you.
An apartment offers the space and flexibility that you just can't get with a hotel with a separate living room and a fully equipped kitchen to prepare food.
|Price (excle. VAT)||From £130 per night||From £90 per night|
|Meet and Greet on Arrival|
|24/7 Guest Relations|
|Utility Bills incl.|
|Starter Cleaning Pack|
|Welcome Refreshments||Box of refreshments & Fresh Milk||Basic tea & coffee|
|Cots, high chairs, kids beds||Chargeable|
|City of London|
4.55 Average / 171 Reviews Reviews
a day ago
Portland Brown in general is very quick in responding to enquries, and fixing the issues with the serviced apartment. They are also proactive in managing the stay of the customers. However, the ma ... Read more.
Captain Han Shu Zhou
4 days ago
a week ago
Well maintained apartment. Staff were very responsive and helpful.
2 weeks ago
2 weeks ago
Great location and place is clean. They have everything that I need for living. Also Help desk respond me quickly when I ask questions.
2 weeks ago
Very good experience across the board!
3 weeks ago
Portland Brown were always very responsive to any queries I had. When my handbag was stolen and the keys to the flat were lost, Portland Brown were able to replace the lock very quickly and efficientl ... Read more.
a month ago
Great location, good service and clean new apartment. Downside was this specific apartment was hot - temperature issues and fans (provided) where needed every night.
a month ago
Good and quick service anytime. Great apartment in a perfect location with everything I needed!
2 months ago
Great Place and Location. Great Service. Bedroom could do with a bit more storage, maybe a chest of draws rather than the three extra end tables.