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Why Choose Us
Our Customer Journey
What makes Portland Brown different to others is our customer service. We always go the extra mile to ensure every guest has a smooth and enjoyable stay with us. Right from the offset, we promise clear and honest communication with you to fulfil your needs and requirements.
1
Your Enquiry Answered Within 1 Hour
Send us an enquiry and we will always aim to respond to you within 1 hour and with at least 3 apartment options
2
Your Own Dedicated Account Team
Your dedicated account management team will answer all your queries and ensure yours or your employee's stay with us is hassle-free
3
Clear Communication
From the very first conversation through to the arrival at the apartment every bit of communication is key to understanding yours and your guest's needs and ensuring a comfortable, hassle free stay.
4
Free Airport Transfer
A free taxi transfer from the airport to the apartment is available*
*only available upon request and booking is above minimum threshold
5
Guest Meet & Greet
You or your employee is welcomed and given a detailed orientation of the fully-furnished apartment and its amenities by a trained Portland Brown arrival co-ordinator.
6
Local Information
Want to know where the local supermarket is or nearby restaurants? Our welcoming co-ordinator can address any initial questions, and for further assistance our Relocation Services are perfect for those wanting to really embrace life in London.
7
A Welcome Starter Package
A selection of tea, coffee and snacks, a fresh carton of milk and a mini starter cleaning kit will be in the apartment so you or your employee can relax and rest upon arrival*
*Welcome pack may differ in 'Essential by Portland' and Global Partner Properties
8
24 Hour Customer Service
Our 24/7 Guest Relations team are always on hand to resolve all queries and ensure yours or your employees' stay with us is comfortable and a true home away from home
