Why Choose Us

Our Customer Journey

What makes Portland Brown different to others is our customer service. We always go the extra mile to ensure every guest has a smooth and enjoyable stay with us. Right from the offset, we promise clear and honest communication with you to fulfil your needs and requirements. 

Portland Brown


Your Enquiry Answered Within 1 Hour

Send us an enquiry and we will always aim to respond to you within 1 hour and with at least 3 apartment options

Portland Brown


Your Own Dedicated Account Team

Your dedicated account management team will answer all your queries and ensure yours or your employee's stay with us is hassle-free

Portland Brown


Clear Communication

From the very first conversation through to the arrival at the apartment every bit of communication is key to understanding yours and your guest's needs and ensuring a comfortable, hassle free stay.

Portland Brown


Free Airport Transfer

A free taxi transfer from the airport to the apartment is available*

*only available upon request and booking is above minimum threshold

Portland Brown


Guest Meet & Greet

You or your employee is welcomed and given a detailed orientation of the fully-furnished apartment and its amenities by a trained Portland Brown arrival co-ordinator.

Portland Brown


Local Information

Want to know where the local supermarket is or nearby restaurants? Our welcoming co-ordinator can address any initial questions, and for further assistance our Relocation Services are perfect for those wanting to really embrace life in London.

Portland Brown


24 Hour Customer Service

Our 24/7 Guest Relations team are always on hand to resolve all queries and ensure yours or your employees' stay with us is comfortable and a true home away from home

Company Reviews

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